How to Contact WizyEMM Support

Description:

There are different ways to contact the WizyEMM Support team for assistance. This article outlines all available communication channels and how to reach us to ensure your concerns are properly received and addressed promptly.

Steps:

1. Email (Most Common Method)

• Send an email to support@wizyemm.com

• In your email, please include:

  • Your concern or issue description

  • A clear subject line

  • Company name

• Our support team will review your request and respond via email.

2. Voicemail

• Call +33 1 59 13 59 89 and leave a voicemail.

• To receive a response, please include the following in your message:

  • Name

  • Email address

  • Company name

  • Description of your issue

• We will reach out to you through the email address you provided.

3. Chat

• Go to our WizyEMM Support Page.

• Click the “Chat with us” button on the lower left corner.
  

• Fill out the form with the following details:

  • Name:

  • Email:

  • Detailed description of your issue:
    

• Our support team will respond to you through chat.

• If you send a message outside of business hours, we will get back to you via the email address you indicated in the chat.

4. Ticket Submission

You can also create a support ticket directly from our support page for faster tracking and resolution.

To create a ticket:

• Go to the WizyEMM Support Page.

• Click “Submit a ticket”
  

• Fill out the required fields as follows:

  • Type of Request:
     Choose the option that best matches your concern:

    • Report an issue / concern

    • Ask a question

    • Status inquiry

    • Escalate

    • Service request

  • Subject / Title:
     Enter a short, clear title describing your issue or question.

  • Description:
     Provide a detailed explanation of the issue or request. Include any relevant information such as error messages, screenshots, affected devices, or timestamps.

  • Technical Issue Priority:
     Select the priority level that best reflects the impact of your issue:
    
    

    • P1 – Multiple customers affected: Critical service issue; service unavailable and unusable with no workaround.

    • P2 – Single customer affected: Service unstable; critical service issue; unavailable and unusable with no workaround.

    • P3 – Major issue: Critically affecting a single user or device, or critically impacting collaboration between users/devices.

    • P4 – Minor issue: App does not work as expected but a workaround is easily available.

    • No impact: App does not work as desired, but workaround not necessary.
      
      

  • Urgency:
     Choose the urgency level for your concern:

    • Low

    • Medium

    • High

    • Urgent

  • Plan:
     Select your plan type:

    • Corporate

    • Enterprise

    • Business

    • Secure

    • Freemium

• After completing all fields, click “Submit.”
  

• Wait for our response via email. You’ll receive an acknowledgment with a ticket number for tracking.

• If you’re logged in to the support portal, you can also view and respond to your tickets directly within your account.
  

• Alternatively, you can access the Support Portal directly from your WizyEMM instance by clicking “Help Center” on the left-side navigation panel.
  

5. “Need help?” button

• On WizyEMM Support Portal, click “Need help?” on the lower right corner.
  

• Select “Contact Us.”
  

• Fill out the form similar to the ticket submission fields described above, including:

  • Type of request (Report an issue, Ask a question, Status inquiry, Escalate, or Service request)

  • Subject / Title

  • Description

  • Technical Issue Priority

  • Urgency

  • Plan

• Once all fields are completed, click “Send.”
  

• Your message will be sent directly to the WizyEMM Support team, and you will receive updates through the email you provided.