My device won't enroll into WizyEMM

Here's how to troubleshoot problems you might have with the device enrollment into WizyEMM.

1. Verify that your device supports the enrollment method you are attempting (see this article)
2. Verify that the enrollment token you are using for enrollment is still valid (for zero-touch enrollment, check the token inputted in the DPC extras)
3. Verify that you have not exceeded your account limit. Check with your partner on how many licenses have been provisioned for your account.
4. If you have input Wifi details into the enrollment QR code: Verify the credentials of the Wifi network
5. Try enrollment on a different network. Some networks have firewalls which can block enrollment into Android Enterprise.

If these steps fails, send us a message at support@wizyemm.com with the follow elements:

• The serial number, model & OS version of the device you are trying to enroll
• The profile URL you are trying to enroll your device into
• A screenshot of the enrollment tab of the profile on your WizyEMM profile