Set up remote control

Users of the WizyEMM console can remote view all enrolled Android devices, and can remote control supported manufacturers.

To remote view a device, no additional add-on is required.

To remote control a device, an additional add-on is required to install on your devices. The list is given below.

>> To remote view or control a device:

From your WizyEMM console:

1. (if remote control) Be sure to push the Remote Control Add-on to your devices, corresponding to the device manufacturer. The list of add-ons is given below. To check how to push applications on devices, check out this article.
2. Go to the Device List tab, under Fleet Management
3. Go to a specific device page by clicking on its Serial Number
4. Click on remote control tab
5. Wait for a few seconds for the control control session to begin
6. At the end of the remote control session, click on "Exit Menu" at the bottom left of the screen

Notes: 

• Your device needs to be unlocked and online for the remote control session to start
• Remote view works on all Android devices.
• Supported manufacturers for remote control are: 
  • HP
  • Archos
  • Honeywell
  • Lenovo
  • Point Mobile
  • Samsung
  • Sony
  • Zebra (specific setup required)
  • Datalogic

Remote Control Add-ons (needed for remote control feature)