Users of the WizyEMM console can remote view all enrolled Android devices, and can remote control supported manufacturers.
To remote view a device, no additional add-on is required.
To remote control a device, an additional add-on is required to install on your devices. The list is given below.
>> To remote view or control a device:
From your WizyEMM console:
- (if remote control) Be sure to push the Remote Control Add-on to your devices, corresponding to the device manufacturer. The list of add-ons is given below. To check how to push applications on devices, check out this article.
- Go to the Device List tab, under Fleet Management
- Go to a specific device page by clicking on its Serial Number
- Click on remote control tab
- Wait for a few seconds for the control control session to begin
- At the end of the remote control session, click on "Exit Menu" at the bottom left of the screen
Notes:
- Your device needs to be unlocked and online for the remote control session to start
- Remote view works on all Android devices.
- Supported manufacturers for remote control are:
- HP
- Archos
- Honeywell
- Lenovo
- Point Mobile
- Samsung
- Sony
- Zebra (specific setup required)
- Datalogic
Remote Control Add-ons (needed for remote control feature)