WizyEMM sends notification emails to inform you of events such as sign up requests and file exports.

If you notice that you're not receiving WizyEMM emails, follow the troubleshooting steps below to confirm that your email inbox, and allowlisting settings are correct.

If emails sent from WizyEMM are resulting in bounces or landing in your SPAM/junk folder, you can adjust your spam filter settings to improve deliverability. Most spam filters allow you to allowlist a sender by adding their domain address.

Search your email inbox for WizyEMM notifications

If you haven't received a WizyEMM notification email for several minutes, your email provider might be automatically filtering your notifications. You can try searching your inbox for noreply@wizyemm.com to find any existing notifications that may have been moved.

Check your email inbox setting

Based on the email client you're using, you may need to update certain settings to ensure emails from WizyEMM aren't getting filtered out of your inbox. If you're expecting to receive a signup, notification, or verification email from WizyEMM and nothing appears in your inbox, check your spam or junk folders to see if your email provider mistakenly filtered them out of your main inbox.

If you're using Microsoft Outlook, you can follow the steps below to confirm that WizyEMM emails are not being quarantined, or that they're being sent to your Focused Inbox, if you've enabled it.

Release quarantined WizyEMM emails in your Outlook inbox or Office 365 account

Office 365 and Outlook may quarantine WizyEMM notification emails automatically. To fix this issue, you should check your quarantined messages and release any WizyEMM Spot emails from quarantine. Navigate to the Quarantine section in your Office 365 Security and Compliance Center, then follow these instructions to move any WizyEMM emails back to your inbox.

Move WizyEMM emails into your Focused Inbox in Microsoft Outlook

If you've enabled Focused Inbox for Microsoft Outlook, it's possible that Outlook may be filtering out emails from WizyEMM . To fix this issue, you can follow these steps in Microsoft's documentation.

Set up allowlisting

If you've confirmed your email client isn't filtering WizyEMM emails, then you may need to work with your IT team to update your allowlist or add WizyEMM as a "safe sender". If you're using a free email provider such as Gmail, you can find allowlisting instructions in their help documentation.

Allowlist WizyEMM email addresses

The following is a complete list of email addresses WizyEMM uses for internal email notifications:

noreply@wizyemm.com