There have been issues when enrolling an Android 8 or Android 9 device where the enrollment is blocked and there is an error message shown:
Check basic permissions grant
Some permissions were not granted:android.permissions.READ_PHONE_NUMBERS
A workaround for the enrollment to work is to configure the profile:
- Go to Profile Management > select the profile that you're using
- Go to the Configuration tab inside a profile
- Search for the Permission Management configuration
- A dropdown option is shown to let the user select the default permission policy for the device, from Grant change value to Prompt, then save the profile
- Re-enroll the device
For context, this has been a known issue from Google's side where it affects the Android DPC. We will roll out a release for this as soon as we have enough information from Google's side.
Fixed as of May 22, 2023
If you have any questions, please send a ticket via Zendesk.